BOOKINGS

Once a booking form and deposit have been received, the booking is made secure. Without being in receipt of a deposit, your booking can only be treated as a ‘provisional booking’ and is not secured.

ALL DEPOSITS ARE NON-REFUNDABLE.

 

CANCELLATIONS

If your plans change and you request to come on a different date then we will always try to accommodate your change, but we cannot guarantee that your request can be met.  We recommend that you take out holiday insurance that includes cancellation expenses.

1   Static caravans - In the event of cancellation the deposit is non-refundable and the following scale of charges will apply:- 6-4 weeks – 50% of total holiday cost 4-0 weeks – 100% of total holiday cost.

2  Camping pods and touring pitches - In the event of a cancellation the one-night deposit is non-refundable. Refunds of payments, minus the amount of your deposit, can be made up to 14 days before your date of arrival. Should part of the booking be cancelled on arrival or throughout the duration of the stay, for any reason that is out with our control including illness, weather conditions, failure of equipment, etc. the guest will be charged the full amount of the booking.

 

TIMES

1  Static caravans - On the day of arrival occupation can be expected by 3pm but not guaranteed. On the day of departure accommodation must be vacated by 10am unless pre-arranged with management for which there will be a charge per caravan.

2  Camping pods - On the day of arrival occupation can be expected by 3pm but not guaranteed. On the day of departure the camping pod must be vacated by 10.30am unless pre-arranged with management for which there may be a charge.

3  Touring pitches - On the day of arrival you can get on site from 12.30pm. You must be off site by 12pm on your day of departure. Any additional nights must be paid for by 12pm and before leaving the site for the day.

Please notify reception if you intend to arrive after 6pm for any accommodation.

 

STATIC CARAVANS

1  Security Deposit - The proprietors reserve the right to require the payment of a £100 ‘GOOD HOUSEKEEPING DEPOSIT’ on the day of arrival before entry to accommodation. All monies so paid will be refunded in full provided the accommodation is left as found.  Any damage to accommodation, equipment, environment or any excess cleaning will be charged against the total retainer which may be applied to any of the units occupied.

2  Occupancy - Only those persons listed on the booking form may occupy the accommodation. If this condition is breached we have the right to terminate the contract immediately, without refund. We reserve the right to terminate, vary or re-allocate the accommodation where all material facts are not disclosed. Any unauthorised extension of stay will be charged at the full daily rate. Units may not be sub-let.

3  Linen - Duvet covers, pillow cases, fitted sheets and towels are supplied free of charge.

4  Care - Guests are asked to leave their accommodation and its contents clean, tidy and as found when vacating. If excessive cleaning is required a ‘Double Cleaning Charge’ will be levied, normally £50. All damages or breakages of the fittings, utensils, crockery, cutlery and linen must be reported to reception and will be charged for.

5  Pets are not permitted in any of our static caravans. If you arrive with a pet your booking will be cancelled and no refund will be given.

 

GENERAL

1  All visitors to Sands Caravan and Camping should conduct themselves in an orderly and courteous manner. The management at Sands Caravan and Camping reserve the right, at its sole discretion, to remove any person(s) or group acting in a manner likely to be detrimental to the enjoyment of any other person(s) or to the upkeep of the Campsite. In such circumstances no refund will be given.

2  Group bookings - All groups, including customers booking individually as part of a group, must contact the campsite for written permission before making a booking. We reserve the right to cancel any bookings where permission has not been given.

3  In the event that an issue or complaint, including with your accommodation, arises whilst you are on holiday, please contact us first to allow as an opportunity to rectify the matter at the time.

4  All persons and animals must be quiet between 10.30pm and 8am, no late night or early morning disturbances will be tolerated. When using stereo equipment or similar appliances, please consider others.

5  Occasionally circumstances arise over which we have no control making it necessary to alter, remove or delete facilities or amenities without prior notice.

6  The speed limit on site is 10mph.

7  Sands Caravan and Camping and/or its facilities are available for your use and enjoyment at your own risk.